Shipping & Returns Policy

We only ship to the Continental U.S. and Canada at this time.

All packages are shipped with  our planet in mind. We use recycled paper packaging materials, corrugated cardboard, paper envelopes with biodegradable kraft tape. 

Please reuse, compost or recycle your packaging. 

Carriers we use:

  • USPS (Primary)
  • UPS
  • DHL (Canada only)

Your Satisfaction Is Important To Us

If you don't absolutely love your CactusCradle product, please contact us and we will be more than happy to help. 

We ask all to please read product description before you buy. We have sizes and ingredients listed on all descriptions.

If you did not receive your order, please contact us right away (within 7 days) to assist: service@cactuscradle.com

No Exceptions. No Returns:

Due to the nature of bath, beauty, skincare, and oral hygiene products including all soaps, shampoo/conditioner bars, deodorants, toothbrushes, and floss sales are final sale. Sale and clearance items are also final sale. 

Returns:

Products that don't fall into the above categories may be returned within 30 days for a refund of the total product cost, minus shipping fees. If the initial order included free shipping, the actual shipping cost will be deducted from the refund. The buyer pays return shipping fees, and must contact us to receive a return authorization which is addressed on a case by case basis. 

Any returned products must be in completely new, unused, re-sellable condition, with original packaging which are subject to approval. If the original order contained extras, samples, or free gifts with purchase, those must be returned with the order as well in order to receive a refund for the purchased items.

Shipping cost is NON-REFUNDABLE. That goes directly to the carrier, so we are unable to refund that cost. 

Processing Returns:

Contact: service@cactuscradle.com

Subject Line: "Return Request - (Order Number)" 

Reason for return 

Once your return is approved, we will send instructions on how to return.

My product arrived broken, damaged or missing items:

Contact: service@cactuscradle.com

Subject Line: "Broken/Damaged/Missing Products  - (Order Number)" 

We know stuff can happen, and we can definitely assist with this! Please take a photo of the damage to the outer box, and internal damage to its contents. If missing items, please send a photo of what you actually received. Send us a message and we'll see to it that you get a replacement. There may be a slight delay on re-shipment for damages as we may have to deal with the shipping carrier to resolve what occurred with your shipment.

Please contact us if you have any questions about how things work, or the best way to care for your purchased items to make them last.